Contact
No form. An address, and a person who answers.
Support and sales share the address below. We answer within one business day — write at 2 a.m. and the reply comes in the morning.
Support
Something stuck, wrong, or refusing when you think it shouldn’t: support@pcrlabpro.com. Include your lab name and, if a specific record is involved, the run or accession number — the reply comes back faster when we can look at the same screen you did. We answer within one business day.
A verification code that won’t arrive has its own page: where the six-digit code hides →
Please do not include patient information or test results in support emails.
Sales — Stewardship, Unlimited and volume
This is where “Talk to us” lands: the AI Stewardship layer, the Unlimited plan, and rate cards for volumes past it. Write to support@pcrlabpro.com with “Sales” in the subject — the link fills it in for you.
Three things make the first reply useful instead of a request for them: your monthly report volume (roughly), the panels you run, and the instruments that produce your result files. With those, the first answer can be a real one.
Everything self-serve — Pay as you go, Growth, the free first report — never needs this route. The price is on the page. →
Came here looking for the product?
The first released report is free and doesn’t need a card — you can be past the question you were going to email us before we’d have answered it.